TDReady Pilot Practice

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Practice: Emotional Intelligence & Decision Making

🧠 This capability blends self-awareness, empathy, and sound judgment. It focuses on making ethical, informed decisions while managing relationships and emotional dynamics in the workplace.

Case Management Questions

Question 1 of 3

Score: 0

Scenario

You are a TD professional supporting a financial services company undergoing rapid restructuring. As part of this shift, several senior leaders have been reassigned, and multiple teams are being combined. Survey feedback indicates rising stress, miscommunication, and unclear expectations among staff. The CHRO has asked you to design and lead a communication and emotional intelligence strategy to improve decision making and team morale.

Step 1 What should the TD professional do first to address the CHRO’s request? (Select all that apply)
Select all that apply.

Answer Key & Rationales

Scenario

You are a TD professional supporting a financial services company undergoing rapid restructuring. As part of this shift, several senior leaders have been reassigned, and multiple teams are being combined. Survey feedback indicates rising stress, miscommunication, and unclear expectations among staff. The CHRO has asked you to design and lead a communication and emotional intelligence strategy to improve decision making and team morale.

Step 1
Step 1 What should the TD professional do first to address the CHRO’s request? (Select all that apply)

Conduct interviews with key leaders to understand their communication challenges.

Interviews provide insight into communication breakdowns and emotional barriers.

Send out an organization-wide memo to clarify the new team structure.

Incorrect. A broad memo may not address the complexity or emotional needs of staff.

Facilitate a leadership meeting focused on emotional intelligence and decision-making behaviors.

Facilitating leadership alignment ensures emotional intelligence is modeled from the top.

Review past employee engagement survey results related to psychological safety.

Reviewing past data offers valuable context and trend insights.

Immediately begin emotional intelligence training for all staff.

Incorrect. Immediate training rollout may feel rushed and lack context.

Step 2
Step 2 After initial discussions, you discover that many managers are unaware of the emotional impact their decisions have on teams. Some also struggle to create a supportive atmosphere for feedback. What should the TD professional do next? (Select all that apply)

Deliver a workshop on emotional intelligence that includes role-play and peer feedback.

Experiential learning helps leaders build practical emotional intelligence skills.

Schedule one-on-one coaching for high-impact managers.

Coaching allows personalized growth and reflection.

Distribute articles on the importance of empathy in leadership via internal newsletters.

Incorrect. Articles alone may not lead to behavioral change.

Encourage employees to speak up during staff meetings without offering facilitation tools.

Incorrect. Encouraging open feedback without structure may backfire or silence voices.

Provide managers with a decision-making framework that includes emotional impact analysis.

A structured framework supports thoughtful and empathetic decision-making.

Step 3
Step 3 A month later, initial efforts have begun to improve morale, but some employees still report inconsistent communication and emotional disconnect from leadership during times of uncertainty. How should the TD professional respond? (Select all that apply)

Launch small-group listening sessions to elevate employee voice.

Listening sessions show leadership commitment and validate employee concerns.

Host refresher sessions for leaders on emotionally intelligent responses to stress.

Refresher training ensures continued application and development.

Pause all training to reassess content and format.

Incorrect. Halting training could slow momentum and reduce progress.

Implement feedback loops to monitor leader impact over time.

Feedback loops support continuous improvement and accountability.

Post emotional intelligence quotes weekly in public spaces.

Incorrect. Inspirational quotes are insufficient to influence leader behavior meaningfully.